Question 1

What kind of products does Vitendo Art offer?

Accepted Answer

Vitendo Art offers:

• Original art by African artists, carefully selected and authenticated.
 • Very soon, we will also offer original art by Latin American artists.
 • Reproductions of artworks, produced with high-quality printing.
 • Printed products with artistic designs such as t-shirts, mugs, and other selected items that bring art into everyday life in an accessible way.

These product groups are clearly differentiated to facilitate your shopping experience.

Question 2

How does Vitendo Art support local artists?

Accepted Answer

Vitendo Art operates under a unique fair trade model, in which at least 50% of the net profits after covering operational costs are allocated to the artist.
 This is exceptional, as most art dealers usually pay the artist a maximum of 10% of the value at which they later resell the artworks in the markets of the Global North and other wealthy and middle-income regions of the world, and in many cases, the percentage that the artist receives is significantly lower than 10%.
 At Vitendo Art, we believe in ethical trade that values fair compensation and the recognition of the artist, ensuring they receive a dignified payment for their work while gaining international visibility. Additionally, we offer artists a space to share their stories and perspectives and to interact with customers in virtual spaces, making Vitendo Art a place of encounter between artists and people who value their talent and creativity.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we ship to most countries. Approximate delivery times are:
 United States and Canada:
 • Original artworks: 7–10 business days.
 • Art reproductions: 5–10 business days.
 • Printed products with artistic designs (t-shirts, mugs, etc.): 5–7 business days.
 Europe: 7–10 business days for all products.
 Rest of the world: 10–20 business days for all products.
 Original artworks are carefully packaged and shipped using reliable courier services such as FedEx and DHL. Other products are shipped through logistics services associated with the print and shipping platforms we work with, ensuring the security and tracking of your orders.

Question 4

What payment methods are accepted?

Accepted Answer

We accept credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Amazon Pay, and other payment methods depending on the country of purchase.

Question 5

Do you offer custom art or special orders?

Accepted Answer

Yes, we can coordinate with some of our artists to create custom art or special orders. Write to us at info@vitendoart.com with your idea, and we will guide you through the process.

Question 6

What is your return and exchange policy?

Accepted Answer

We accept returns in the case of damaged or defective products, provided they are reported within the first 10 days after receiving the order. Custom products are non-refundable, except if they arrive damaged. Write to us to manage your case promptly.

Question 7

How can I contact Vitendo Art?

Accepted Answer

You can reach us at:
📧 info@vitendoart.com
📲 Instagram: @vitendo_art
📲 TikTok: @vitendo.art
📘 Facebook: Vitendo Art

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